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6月27日 oxymoronCustomer service is an oxymoron...if it were indeed called what it actually was it would be "Customer Argument Facilitator" for that is indeed what they do. In December we gave Jeremy's parents a cell phone for christmas, we thought it'd be a nifty idea and give them some added security when they travel. In January we were told that since we had 4 phones on one account with Sprint and Jeremy was military then we'd qualify for a discount. So nice, so courteous they were offering us a way to save money with the same level of great service. Gee, what could possibly go wrong with that? Oh silly silly me for thinking it would be easy and quick. Fast forward SIX MONTHS and Jeremy mentions casually that he got a text message on his phone saying we had a billing issue that needed to be addressed. So tonight as we come home I grab his phone and dial up the argument facilitators expecting it was of course a minor error but NO it was that they'd split our accounts into 2 different bills and then as if that weren't enough they poured some salt into the wound and said we were BEHIND in this doubled bill to the tune of $209.53. I spent literally TWO HOURS on the phone arguing w/these buffoons. HOURS spent saying I didnt authorize this or even know about it. I paid the bill online dont get paper copies and they were portioning out my payments and using them for part of this bill and part of that one. It made me crazy w/all the "i'm sorry" of it all. I have the bill whittled down to $65 that they now say I owe and it's promised that it's once again taken care of but I dont quite believe them somehow. I'm waiting for the lady to call me back tomorrow to see what else she's unearthed in the payment history and we'll go from there but OH MY WORD sprint made my eye twitch tonight!!! 引用通告此日志的引用通告 URL 是： http://adventuresinmotherhood.spaces.live.com/blog/cns!79371AC83ACBBA8D!173.trak 引用此项的网络日志
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